- FREQUENTLY ASKED -
Do you offer returns or exchanges?
The happiness of our customers is paramount, if you are unhappy with you purchase please just send us an email to firstname.lastname@example.org. We ask that the customer pays for the return shipping.
What is the best way to burn my TNCC candle?
Our recommended burn time is around 4 hours. On the first burn, allow the melt pool to reach the edges of the jars before extinguishing. This will allow the candle to burn evenly and prevent "tunneling". Never leave a candle unattended or in reach of children, pets or a draft. Please also allow the jar to cool completely before handling.
We love working with soy for many reasons, our main reasons are its renewable and carbon neautral (hint hint- the NAKED candle co!). We love the fact soy wax has a cleaner burn and it even lasts longer than parrafin- win win!
Fragrance oils? Why not essential oils?
We use fragrance oils in our candles, whilst we love essential oils, we think that fragrance oils are better for use in candles as they carry the scents of the candles further and for longer.
Can i reuse my jar?
Of course you can! We at TNCC promote upcycling and recycling and therefore suggest multiple ways of repurposing your jars. When a 1/4 of wax remains, discontinue use of the candle. Place candle in the freezer, and once the wax hardened, it can be chipped out along with the wick. If there is more than a little bit of wax left, we recommend the "oven method" - place your candle in a warm oven and allow the wax to liquify. Dump the wax out and wipe clean. Soap and water can then be used to remove the wax residue.
Uses? Use to store pens, plants, get creative and make some jams or just recycle!
How strong is the fragrance of my candle?
We have spent numerous hours testing and perfecting the fragrance oil to wax ratio and therefore pride ourselves in the scent throw of our candles. We believe our Orignial Signatures can easily fill a medium-sized room nicely, whilst our minis are better suited on your work desk or or in smaller rooms. Larger rooms are better suited to the double wicked Large Signatures.
How often do you release new scents?
As a fairly new company, we initally stuck with our three siganture scents however have recently introudced a further four to the collection plus our festive fragrance of the year (whilst stocks last!). We love to hear the feedback of customers and would love to hear what your favourite scents are! If you any have suggestions pop us an email (email@example.com) and we will take all your comments on board for our next releases!
Do you wholesale?
Yes! For any wholesale enquiries please email for more information